They deserve no stars. I left my rabbits at Creature Comforts Swadlincote for 4 days thinking they will be in good hands. First expressions, roomy outdoor hutch, however very high ramp for rabbits to go up, place didn't smell that great. Form completed with contact details incl. vets, payment upfront?!? When I picked up my rabbit I was told they had been brought inside due to one of the rabbit having have wet himself, at drop off I told them one of them had back leg issue affecting how he wees. I was taken upstairs, the place stunk but the worst was to come, one of the rabbits was lying on it's side and not moving. I was told he had been like that all day, there was plenty of time to alert me or the vets, they choose not to. For a white rabbit he was he was in a mess, his fur was dirty grey like he has been lying on concrete floor trying to move. Their excuse was alarm was not raise because rabbits have different personalities, that was my choice/vets not theirs. My rabbit ended in out of hours where he was euthinized at early hours of this morning. Vets told me there was nothing in his stomach so not sure when he last ate. I am heart broken and mortified that such companies would be allowed to operate. We think when we leaving our adored pets that they would receive good care and you trust these people to do so. DO NOT LEAVE YOUR PETS with CREATURE COMFORTS IF YOU LOVE THEM. Look at the picture of my poor Rabbit, after I picked them up. My poor beautiful Rabbit died the following day. Don't be fooled by their nice website and manipulate positive reviews which they control, there are so many bad reviews on the official review sites. Please read them and don't let your pets suffer!! Check the prices too as they were trying to rip me off.

I left my rabbits at Creature Comforts for 4 days thinking they will be in good hands. First expressions, roomy outdoor hutch, however very high ramp for rabbits to go up, place didn't smell that great. Form completed with contact details incl. vets, payment upfront?!? When I picked up my rabbit I was told they had been brought inside due to one of the rabbit having have wet himself, at drop off I told them one of them had back leg issue affecting how he wees. I was taken upstairs, the place stunk but the worst was to come, one of the rabbits was lying on it's side and not moving. I was told he had been like that all day, there was plenty of time to alert me or the vets, they choose not to. For a white rabbit he was he was in a mess, his fur was dirty grey like he has been lying on concrete floor trying to move. Their excuse was alarm was not raise because rabbits have different personalities, that was my choice/vets not theirs. My rabbit ended in out of hours where he was euthinized at early hours of this morning. Vets told me there was nothing in his stomach so not sure when he last ate. I am heart broken and mortified that such companies would be allowed to operate. We think when we leaving our adored pets that they would receive good care and you trust these people to do so. DO NOT LEAVE YOUR PETS with CREATURE COMFORTS IF YOU LOVE THEM. Don't be fooled by nice website, there are other bad reviews please read them and don't let your pet suffer!! Check the prices too as they were trying to rip me off.

.We booked Creature Comforts, Swadlincote to look after out home and pets during February 2019 half term. They contacted us every evening to let us know that our pets were doing ok, giving the impression that they were actually spending time with them as agreed. In reality, Mr Bloor left at around 8am every day and returned at 7pm every evening. He returned for just 4 minutes one day, 10 minutes the next and that pattern continued throughout the week. The only time he exercised our three dogs was on the last day, where he stood at the back door and threw a toy for them ONCE. Our dogs were bored and destructive, and we had informed them that our eldest boy had recently had a couple of minor strokes so we didn't like to leave him too long. He was left for long periods of time by this company who promised to care for our pets. The cat litter was cleared out twice in six days (used by two cats), the chickens did not get cleaned, fresh water or food topped up. They had contacts in case of emergencies but did not inform them or us of their absence. They only admitted to it when they were caught out by the fact our neighbours mentioned that the dogs were barking lots and they hadn't seen anyone at our house. After reviewing our CCTV we discovered that they hadn't been here. The eldest two dogs became extremely ill the week after our return. The resulting vet trips established that this is possibly due to a build up of toxins from eating the contents of the cat litter tray as they were left to do so each day. We did our research and found this company on NARPS. They came with all good reviews, insurance etc., however, it would seem that NARPS allow their customers to choose not to publish poor reviews if they dont want to. It makes a mockery of the review process. NARPS have upheld our complaint against this company. What should have been a much needed break has made us regret ever going away. We are gutted that we left our animals in the care of this company, and have lost trust in anyone doing the job properly. They let us down, and more I importantly they let our pets down. Only gave 1 star because I was unable to give 0

Highly recommend! I completely trust Debbie & John to look after my pets. They have cared for my bunnies for several years as well as my 2 ponies and my Dads tortoises, always to the highest standard. They are extremely knowledgable and are on hand to provide help & advice. They even provided boarding for my bunnies at a days notice. I’m so pleased to have found pet carers like D & J, I can go away knowing my pets are in safe hands.

We have used Debbie and John for a number of years now. Are rabbits are always well looked after. When one was really poorly ( an ongoing issue for years with her teeth) they took her to the vets on our behalf, administered the medication she needed. Even recommended a rabbit savvy vets! I couldn't be happier to board my animals with this A-team! Thanks again. See you in July 👍😊

I cannot praise Debbie highly enough. Until we discovered her we had holidayed separately as we couldn't find anyone we trusted to look after our pets as well as we would. Over the years she has looked after our rabbits and hens. Nothing has ever been too much trouble.................... and 4 months later we have had another worry free break knowing that Debbie/John have been in charge of our (already pampered) pets which now include a disabled cat.

NEVER AGAIN!!! We will never use Creature Comforts ever again. We paid £300 for them to look after our 11 rabbits and 2 cats in our home for 10 days over Christmas. We were so upset and shocked when we got back from our holiday; the rabbits were in a terrible state, there were poos and urine everywhere and the smell was horrendous. The litter trays had hardly any shavings in them and were saturated with poos and wee and the bunnies were obviously distressed. One rabbit had an eye infection but another was critically ill, she’d lost a lot of weight, wasn’t eating and had to be rushed to the vets where thankfully she recovered after being in there for several days at a cost of over £400, but if we hadn’t got back when we did she certainly would have died. One of the cats was also very distressed and had lost weight too. We paid them to do an hour’s visit in the morning and 30 minutes in the evening, but in fact our cctv showed that they didn’t stay for anywhere near that long, sometimes they were only there for 10minutes, even on what should have been an hours visit. The cctv also showed that no visual checks and bottom checks were done, in fact the bunnies weren’t even touched (apart from the 2 that needed meds). They didn’t even seem to notice that only one of the cats was coming for food, and didn’t seem to worry that the other one was nowhere to be seen for days. We trusted them to look after our beloved pets and they really let us down and have made us feel like we have let our pets down too. It has really put us off ever leaving our pets again.

Debbie and john are the only people we will trust too look after our house cats, the chickens and turkeys. The animals are family too us, so it takes a special soneone for us to trust them to care for our animals. Debbie and john are very knowledgeable, they have insurance, police checks... Everything to make you know your home and animals will be in the best hands, thanks for everything. Lindsey and rich xxx

This company look after my dogs when needed. John provides a great service and all of them are content and happy when we arrive home. Thank you both, it’s good to know we can leave them and not have to worry!

Debbie and John are fantastic. My rabbit Buddie went to them to be bonded sadly Buddie was bitten by his new partner. Debbie and John nursed him back to health and worked on some of his behavioural issues. Now Buddie is easier to handle and far more interactive with us than ever before. The accommodation for the rabbits is exceptional when we find Buddie a new partner we'll definitely be back.